Date of Last Revision: August 11, 2022
We respect your right to privacy. Our overall aim is to ensure that our collection and use of personal information is appropriate to the provision of the Services for our users, and is in accordance with applicable data protection laws.
Personal information we collect
The categories of personal information we collect depend on how you interact with our Services, and the requirements of applicable law. Visitors are people who access the Services. Visitors include Registered Users who access the Services through their accounts and Non-Registered Users who access the Services without using an account. We recognize that most Visitors are Non-Registered Users.
You do not need to be a Registered User in order to access most information on the Services. Being a Registered User is only required for certain activities, such as creating, managing, or administrating a Fandom community, making a contribution to a Fandom community that does not allow for contributions by non-Registered Users, submitting comments about other content on the Services, or participating in a chat forum. In addition, you must be a Registered User in order to make certain purchases or view certain content on our mobile applications.
Information You Provide to Us
Account Creation. When you create an account on the Services in order to become a Registered User, we collect information such as your username and password, valid email address, and date of birth. You may optionally provide us with additional information including your first and last names, your gender, and your interests and hobbies. Certain websites and apps in the Services may require you to provide additional information, such as your postal mailing address, telephone number, and payment information. We refer to the information provided at account creation as “Registration Data.”
Visitors. We collect the information you provide when modifying the content of a page on the Services (such as making edits, uploading images, etc.). Your username or another indicator that you provided the information is left on the history tab associated with the edited page or appropriate special/image page, on the recent changes link, and in your user contributions. We also collect information you provide when you upload, purchase, view, or download certain content or products from the Services. Further, the Fandom mobile app asks you to indicate the communities in which you are particularly interested. We refer to this information collected from Visitors as “Visitor Data.”
Payment Information. You may purchase digital items or other goods using the services. We use a third-party payment provider to process payments on the Services. We may receive information associated with your payment information, such as billing address and transaction information, but we do not directly store payment information on the Services.
Your Communications with Us. We collect personal information from you such as your email address, phone number, or mailing address when you request information about our Services, register for our newsletters, request customer or technical support, or otherwise communicate with us.
Surveys. We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information, which may include personal information.
Interactive Features. We offer interactive features such as forums, blogs, chat and messaging services, browser extensions, and social media pages. We and others who use our Services may collect the information you submit or make available through these interactive features. Any content you provide via the public sections of these features will be considered “public” and is not subject to the privacy protections referenced herein. By using these interactive features, you assume the risk that the personal information provided by you may be viewed and used by third parties for their own purposes. Please exercise caution before revealing any information that may identify you in the real world to other users, and review any additional disclosures on each feature’s download page for more information.
Registration for Sweepstakes or Contests. We may run sweepstakes and contests. Contact information you provide may be used to inform you about the sweepstakes or contest and for other promotional, marketing and business purposes, if permitted by law. In some jurisdictions, we are required to publicly share information of winners.
Conferences, Trade Shows, and Other Events. We may attend conferences, trade shows, and other events where we collect personal information from individuals who interact with or express an interest in the Services. If you provide us with any information at one of these events, we will use it for the purposes for which it was collected.
Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
Job Applications. We may post job openings and opportunities on the Services. If you reply to one of these postings by submitting your application, CV and/or cover letter to us, we will collect and process the information contained therein to assess your suitability, aptitude, skills, and qualifications for employment.
Information Collected Automatically
Automatic Data Collection. We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information (including inferred location based off of your IP address), Internet service provider, pages that you visit before, during, and after using the Services, information about the links you click, information about how you interact with the Services, including the frequency and duration of your activities, the search requests you submit on the Services, and other information about how you use the Services. If you use our browser extensions, we may also collect information about your activities on other sites in order to provide their intended functionality. We may attempt to infer other information about you based on this information, or associate it with your accounts on other devices.
- Cookies. Cookies are small text files placed in device browsers to store your preferences, and facilitate and otherwise enhance your experience. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.
- Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about engagement on the Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.
Our uses of these Technologies fall into the following general categories:
- Operationally Necessary. This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity and improve security or that allow you to make use of our functionality;
- Performance-Related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how you use our Services (see Analytics below);
- Functionality-Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed;
- Advertising- or Targeting-Related. We may use first party or third-party Technologies to deliver content, including ads relevant to your interests, on our Services or on third-party websites.
See “Your Choices” below to understand your choices regarding these Technologies.
Information from Other Sources
We may obtain information about you from other sources, including through third-party services and organizations to supplement information provided by you. For example, if you access our Services through a third-party application, such as an app store, a third-party login service, or a social networking site, we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through these services may include your name, your user identification number, your username, location, gender, birth date, email, profile picture, and your contacts stored in that service. We use this information to supplement the information we collect about you in order to provide more relevant, safer experiences for you with the Services and improve the Services, analytics, and advertising.
HOW WE USE YOUR INFORMATION
We use your personal information, including your Registration Data, Visitor Data, information collected automatically, and information from other sources, for a variety of business purposes, including to:
Provide the Services or Requested Information, such as:
- Fulfilling our contract with you;
- Managing your information and accounts;
- Responding to questions, comments, and other requests;
- Providing access to certain areas, functionalities, and features of our Services;
- Processing your financial information and other payment methods for products or Services purchased;
- Processing applications if you apply for a job we post on our Services; and
- Allowing you to register for sweepstakes, contests, and other events.
Analyze and improve our Services pursuant to our legitimate interests, such as:
- Marketing, market research, and business development, including segmenting our users into specific categories;
- Supporting internal administrative purposes such as providing network and information security and fraud prevention and ensuring internal quality control and safety;
- Measuring interest and engagement in our Services;
- Developing new products and services;
- Authenticating and verifying individual identities;
- Recording who is accessing and making changes to different parts of our Services and carrying out audits;
- Preventing and prosecuting potentially prohibited or illegal activities;
- Enforcing our agreements; and
- Complying with our legal obligations.
Marketing Our Products and Services. We use your personal information to tailor and provide you with content and advertisements, including to determine your interests and select content and advertisements to provide to you based on your interests.
Some of the ways we market to you include email campaigns, custom audiences advertising, and “interest-based” or “personalized advertising,” including through cross-device tracking.
If you have any questions about our marketing practices or if you would like to opt out of the use of your personal information for marketing purposes, you may change your cookie settings as set forth in “Your Choices” below, or contact us at any time as set forth in “Contact Us” below.
Cross-Device Tracking. Your browsing activity may be tracked across different websites and different devices or apps. For example, we may attempt to match your browsing activity on your mobile device with your browsing activity on your laptop. To do this our technology partners may share data, such as your browsing patterns, geo-location and device identifiers, and will match the information of the browser and devices that appear to be used by the same person.
Consent. We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.
De-identified and Aggregated Information Use. We may use personal information and other data about you to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, information about the device from which you access our Services, or other analyses we create. De-identified and/or aggregated information is not personal information, and we may use and disclose such information in a number of ways, including research, analytics, and any other legally permissible purposes.
Share Content with Friends or Colleagues. Our Services may offer various tools and functionalities. For example, we may allow you to provide information about your friends through our referral services. Our referral services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services.
DISCLOSING YOUR INFORMATION TO THIRD PARTIES
Except as described herein, we do not share, disclose, or sell your personal information.
Service Providers. We may share any personal information we collect about you with our third-party service providers. The categories of service providers to whom we entrust personal information include service providers for: (i) the provision of the Services; (ii) the provision of information, products, and other services you have requested; (iii) marketing and advertising; (iv) payment and transaction processing; (v) customer service activities; and (vi) the provision IT and related services.
For example, we may use LiveRamp Authenticated Traffic Solution (ATS) to help us recognize the activities of users on our site. For more information about LiveRamp, please visit https://liveramp.com/privacy/. To opt-out of the sharing of your personal information with LiveRamp, please visit https://liveramp.com/opt_out/.
Business Partners. We may provide personal information to business partners with whom we jointly offer products or services. In such cases, our business partner’s name will appear along with ours.
Networked Websites and Affiliates. We may share personal information with and among the various sites we own, such as Futhead and Muthead, as well as with our affiliated entities, including but not limited to Cortex, Futhead, Muthead, Focus Multimedia Ltd. (doing business as Fanatical).
If you connect to a third-party service (such as Facebook, Twitter, or another third-party application) through the Services or otherwise link your account with a third-party service, you are requesting and authorizing us to share or grant access to information on your behalf (such as your username, the fact that your connection originated from the Services, and other relevant usage and diagnostic information) with such third party. We may also send information about your activities on the Services to such third parties. For example, we may make information available to app developers, game developers, and game publishers to facilitate purchases and awards of digital goods, such as games and in-game items.
APIs and Software Development Kits. We may use third-party APIs and software development kits (“SDKs”) as part of the functionality of our Services. APIs and SDKs may allow third parties including advertising partners to collect your personal information in order to provide content that is more relevant to you. For more information about our use of APIs and SDKs, please contact us as set forth below.
Disclosures to Protect Us or Others. We may access, preserve, and disclose any information we store in association with you to external parties if we, in good faith, believe doing so is required or appropriate to: (i) comply with law enforcement or national security requests and legal process, such as a court order or subpoena; (ii) protect your, our, or others’ rights, property, or safety; (iii) enforce our policies or contracts; (iv) collect amounts owed to us; or (v) assist with an investigation and prosecution of suspected or actual illegal activity.
Disclosure in the Event of Merger, Sale, or Other Asset Transfer. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
You may have the right to object to or opt-out of certain uses of your personal information as described in more detail below.
We may send you push notifications through our mobile application. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device. With your consent, we may also collect precise location information if you use our mobile applications. You may opt-out of this collection by changing the settings on your mobile device.
“Do Not Track” / “Global Privacy Control”
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Additionally, some browsers or plug-ins use a “Global Privacy Control” (“GPC”), which you can learn more about at https://globalprivacycontrol.org/. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers. However, if our site detects a GPC signal from your device, we will interpret it as a Do Not Sell request under California law and we will also interpret it as a request to limit the sale or sharing of personal information for targeted advertising for residents of the European Economic Area, the UK, China and Brazil.
Cookies and Interest-Based Advertising
You may stop or restrict the placement of our or third party Technologies on your device or remove them by amending your cookie preferences on our websites or adjusting your preferences as your browser or device permits. Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt-out of personalized advertisements on some mobile applications by following the instructions for Android and iOS.
The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these websites and learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, http://www.youronlinechoices.eu/, https://youradchoices.ca/choices/, and www.aboutads.info/choices/.
Please note you must separately opt out in each browser and on each device.
We may also transfer the personal information that we collect about you to third party processors or to members of our group of companies in connection with the above purposes. We will take appropriate measures to ensure that the recipient protects your personal information adequately.
Security of your information
By using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an email to you.
Children under 16 (applicable to users located in California and the EEA excluding the UK) or 13 (applicable to users located in the rest of the world) may not register for the Services, and we do not knowingly collect personal information from children. If you learn that your child has provided us with personal information without your consent, you may contact us as set forth below. If we learn that we have collected a child’s personal information in violation of applicable law, we will promptly take steps to delete such information.
What is our justification for handling your personal data?
Under EEA and UK data protection laws, we have to ensure that we process your personal information fairly and lawfully. This means that we must have a “legal basis” for each of our processing activities where they relate to the personal data of an individual within the EEA or the UK. These bases include:
- Consent – we may decide to obtain your specific, freely given consent to one or more processing activities;
- Legal obligation – we may need to process your data where it is necessary to comply with applicable laws that we are subject to;
- Performance of a contract – we may process your data if we are entering into a contract with you, or taking preparatory steps to do so;
- Legitimate interests – we may process your personal data where we believe that we have a legitimate interest in doing so, and we have analyzed this and determined that our interests are not overridden by the impact on your rights and freedoms under data protection law.
We rely on these legal bases in different ways, and in relation to different types of processing of your personal data.
With respect to fandom.com, wikia.org, futhead.com, and muthead.com, and their respective subdomains, we process your personal information collected through the use of the following Technologies (as described above) on the basis of your consent, which we ask for when you first visit one of those sites:
- Advertising or Targeting-Related Technologies;
- Performance-Related Technologies; and
- Functionality-Related Technologies.
The list of partners for which we request consent is located at our Vendor List.
You are entitled to withdraw your consent to our use of these Technologies. In order to change your consent settings for the applicable above-referenced domain that you are currently on, please click the following link:
We believe that our use of your other personal information described herein is necessary for our legitimate interests, which are as follows:
- To run, grow and develop our business;
- To operate the Services;
- For marketing, market research and business development; and
- For internal administrative purposes.
If we rely on our, or another person’s, legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other person’s) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection. You can ask us for information on this balancing test by using the contact details provided below.
We process your personal information collected through the use of Operationally Necessary Technologies (as described above) on the basis of our legitimate interests. We also rely on legitimate interests to use your personal information in order to provide you with access to the Services, and to make sure that they work properly, and to keep a record of who is accessing and making changes to the different parts of our Services.
Your privacy rights
Residents in the EEA and the UK have the rights to:
Access personal information about you consistent with legal requirements. Please utilize the form found here when making this request: Download Your Data.
Request Correction of your personal information where it is inaccurate or incomplete.
Request Deletion of your personal information, subject to certain exceptions prescribed by law. Please utilize the form found here when making this request: Right of Deletion.
Opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.
If you would like to exercise any of these rights, please use the indicated forms or links, where applicable, or otherwise email us at [email protected]m.com. We will process such requests in accordance with applicable laws. To protect your privacy, we may take steps to verify your identity before fulfilling your request.
Please note for security and fraud investigation and prevention purposes, we will retain the full IP address for users located in the EEA or the UK for up to 12 months.
In addition, we keep a copy of requests submitted to us to comply with our own legal obligation to maintain data processing records. Please also note that certain information, such as your IP address (if you edit while not logged in) and any public contributions to Fandom community sites is archived and displayed indefinitely by design; the transparency of each contribution and revision history is critical for efficacy and trustworthiness. In addition, our de-identification processes cannot ensure complete or comprehensive de-identification of all of the content or information posted on our Services related to your prior username. If your request is granted, the name change will only occur in automatically generated logs (such as page histories) in association with content that you posted. The name change will not delete mentions of your prior username by third parties.
In providing the Services, your personal information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you acknowledge the storage and processing of your personal information in countries outside your country of residence, including the United States, which may have different data protection rules than your country.
Where we transfer your personal information to another entity located outside the EEA or the UK, we will take steps to ensure that such transfers comply with applicable privacy laws, including EU Regulation 2016/679 (the “GDPR“), the GDPR as retained in law in the UK (the “UK GDPR“) and the UK Data Protection at 2018 (“DPA“), such as:
- by ensuring that the country to which your personal information will be transferred has been deemed “adequate” by the UK Government or the European Commission (as applicable) or by putting in place appropriate safeguards recognised by the GDPR, UK GDPR or DPA as applicable; and
In the EEA or the UK you may make a complaint to a supervisory authority for data protection matters (for example, the Polish President of the PDPO in Poland or the Information Commissioner’s Office in the UK) or seek a remedy through local courts if you believe your rights have been breached.
Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights around our collection, use, and sharing of their personal information.
California residents have the right to:
Know about your personal information we have collected, disclosed, or sold in the last 12 months, upon verification of your identity. In addition, you may have the right in some cases to receive or have your electronic personal information transferred to another party. Please utilize the form found here when making this request: Download Your Data.
Request Deletion of your personal information, subject to certain exceptions prescribed by law. Please utilize the form found here when making this request: Right of Deletion.
Opt out of the sale of your personal information to third parties. Under the CCPA, some information we share may be considered a “sale.” To opt-out of the sale of your personal information, please click here.
Not be discriminated against by us for exercising your privacy rights.
If you would like to exercise any of these rights, please use the indicated forms or links, where applicable, or otherwise email us at [email protected]. We will process such requests in accordance with applicable laws. To protect your privacy, we may take steps to verify your identity before fulfilling your request.
If you are a California resident under 16, you may not register for the Services or provide us with any personal information. Please contact us using the information provided below if you are aware of any personal information provided to us by a California resident under the age of 16. We do not have actual knowledge of selling the personal information of minors under 16 years of age.
In the table below, we identify each category of personal information we collected from California consumers, and the categories of third parties to whom each category of information was disclosed for a business purpose or sold, within the last 12 months. The categories of sources from which we collect personal information are set forth above in the section “PERSONAL INFORMATION WE COLLECT.” We collected or sold the personal information for the business and commercial purposes set forth above in the section “HOW WE USE YOUR INFORMATION.”
|Category of Personal Information||Information Examples||Categories of Third-Party Recipients|
|Identifiers||Name, online identifier, IP address, email address, account name, or other identifier collected when you use the Services.||Service providers, business partners, affiliates, third-party services, advertising partners.|
|Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))||Name, address, telephone number, education, employment, employment history, or other information you provide when applying for employment at Fandom.||Service providers.|
|Protected classification characteristics under California or federal law||Age or gender information you provide when creating an account on the Services.||Service providers.|
|Commercial information||Payments, refunds, and subscriptions made using the Services. Other purchasing or consuming histories or tendencies.||Service providers, business partners, affiliates, third-party services, advertising partners.|
|Internet or other electronic network activity||Information about your interactions with the Services.||Service providers, business partners, affiliates, third-party services, advertising partners.|
|Geolocation data||Geolocation information inferred from your IP address.||Service providers.|
|Professional or employment-related information||Information you provide when applying for employment at Fandom.||Service providers.|
|Inferences drawn from other personal information to create a profile about a consumer||Information about your likes and dislikes provided by you or derived from your activities on the Services.||Service providers, business partners, affiliates, third-party services, advertising partners.|
In order to comply with the data protection laws of Brazil and China, respectively, we have implemented the same requirements for collecting personal data through Advertising or Targeting Related Technologies, Performance-Related Technologies, and Functionality-Related Technologies on fandom.com, wikia.org, futhead.com, and muthead.com, and their respective subdomains, for the residents of those countries as the requirements set forth above for the collection of personal data through the use of such Technologies from the residents of the EEA and the UK.
Wade Warren, Data Protection Officer
c/o Fandom, Inc.
130 Sutter Street, 4th Floor
San Francisco, CA 94104
Email: [email protected]
Phone: (415) 980-5647
If you have any complaints about our Services, please contact us at:
Address: 130 Sutter Street, 4th Floor, San Francisco, CA 94104
Email: [email protected]
Phone: (415) 762-0780